We are constantly processing orders in our warehouse, as a result once an order has been confirmed we cannot change any details on that specific order. We highly recommend that you check all information that you provide before placing an order.

We also recommend that you create a frontpose account; in this area you will be able to save and edit your information, making it quicker and easier for you to place an order.

(click link to create an account: http://www.frontpose.com/index.php/customer/account/login/)

You will indeed be able to track your order online, once an order has been confirmed you will receive an automated email containing the necessary information needed to track your order.

It is highly recommended that the account holder is there to sign for the parcel, however if they are not present then the parcel will be delivered to the address rather than the person so anyone there at the house at that time will be asked to sign to confirm delivery. If no one is present at the delivery address then the courier service will try to deliver your parcel to your neighbours and ask for them to provide a signature for the delivery.

To confirm if a parcel has been delivered please check your email with the necessary information needed for you to track your order, it will specify whether a parcel has arrived. If you have further difficulties please do not hesitate to contact us on info@frontpose.com

www.frontpose.com offers free deliveries on all UK mainland orders. Deliveries to other European or Oversea¬s destination are calculated by weight.

The Time scale for a UK order is determined when an order has been processed. After an order has been processed the time scale usually for UK mainland deliveries will be 1-2 working days. All other destination timescale is calculated by its geographically location.

We are constantly processing orders in our warehouse, as a result once an order has been confirmed we cannot change any details on that specific order or revise the order. We highly recommend that you check all information that you provide before placing an order.

If you wish to cancel an order we advise you contact us using our contact us form and select “Cancel Order”, please input the relevant information presented in this screen. Alternatively you can contact us via telephone 0203 239 2892.

The UK Distance Selling Regulation states that you have the right to cancel your contract within 7 working days of receiving your order. However we can not provide a refund on selected items (for hygiene purposes), if they are not concealed/opened in the original packaging.

We highly recommend that you check all information that you provide before placing an order.

www.Frontpose.com accepts all major forms of payment,

Telephone: If you call us on 0203 239 2892 with the product number we will place an order (we recommend that you create a frontpose account as it will save you time)

Online Payment system: We accept all major payment card types and online payment system such as paypal.

The following card types are accepted:

Visa,
Mastercard,
Visa Delta,
Visa Electron,
Maestro & Paypal.

All personal information obtained/collected by www.frontpose.com and frontpose LTD complies with that of the Data Protection Act 1998.
All personal information that is obtained through Frontpose is stored at telehouse which is a secured and guarded location, to ensure our customers the upmost in personal storage security.
Also in terms of online protect we are part of the Norton Symantec Veri-Sign group which is the leading online security company.

All card information is encrypted once an order is placed, our staff have no access to these detail even if such details are stored as part of the frontpose account.

This is more commonly known as 3D secure this is a service that is provided by Verified by Visa and Mastercard this is an additional security measure that we have implemented to ensure that fraud protection.

Yes, we do offer student discount on all of our purchases. In order to obtain our student discount code we would like for you to send a copy of your nus card and then we will issue you a student discount code that you can apply and use when ordering.

Once you are on the payment page you will find an area to input “voucher code” this will issue a discount depending on the amount that is specified for that code.

Two voucher codes cannot be used together. Please check the conditions of the voucher code as there are conditions applied to these.